mission and vision


Our mission is to ensure total reliability and maximum productivity at all times. Innovation, advanced technology and breakthrough packing solutions
- are our speciality

The SDT-Pack company was established on the basis of many years of experience in the machine packing industry, extensive know-how and a vision of creating a company that:

Construct, design and manufacture packaging machines and packaging lines of good quality. Provide complex packaging solutions. Be professional and trustworthy supplier. Be supplier of optimal technological and economically beneficial solutions in packaging business. Create good working and self-improvement environment.

01

Customer friendly solutions

  • we are a customer-focused Company and we treat each case individually
  • we always investigate logistic, marketing and environment al conditions and requirements
  • we adjust the solution to Customer's business characteristics
  • we try to acquire direct relationship with maintenance and service staff of our Customer,
  • we investigate individual features of the packed goods as well as packing materials
  • we take care for low materials consumption and low operational costs
  • we take care of creating a good relationship between technological advancement of the equipment to the price
  • we treat relationship with our Customers as a partnership for years, not just for a single project
02

Our chief assets

People – tools – "customer care" philosophy
  • Good knowledge of packaging techniques and experience in construction, manufacture, assembly and operation of the equipment
  • Ability to elaborate and design complex solutions for packaging business
  • Ability to prepare good space arrangement plan for production area
  • Our experience allow us to manage projects efficiently, especially in terms of prompt deliveries
  • Qualified technical support team ready to respond to all Customer problems quickly and effectively

Organization
  • We have a vast store of design and technical documentation gathered during completion of projects to date
  • We offer you standard solutions tested in praxis and tailor made applications
03

How we handle the projects

  • investigation of requirements and creation of solution concept
  • offer (budget or price-fixed)
  • arranging a contract
  • choosing project manager (planning and monitoring)
  • project operational specification and layout required for project execution
  • construction and design stage, material purchase and manufacture
  • production
  • pre-shipment tests. FAT (Factory Acceptance Test)
  • delivery, assembly, putting into operation and start-up supervision. SAT (Site Acceptance Test)
  • personnel training and technical documentation hand-over
  • guarantee period start
  • project validation
04

Post-sales support

POST-SALES, GUARANTEE AND POST WARRANTY SUPPORT
  • Start-up and supervision of the implementation
  • Delivery of spare parts (including contractual reserve supplies)
  • Periodic inspections, maintenance, repairs and overhauls
  • Modernization and regeneration

24/6 technical support
  • Round-the-clock support with a response time within one hour after the phone
  • Urgent help with recall within 12 hours

OFFER OF AUXILIARY SERVICES
  • Remote technical support
  • Preventive maintenance and service contracts
  • Operational service contract for machines and lines we supplied
  • Maintenance contract – 'outsourcing'

strategic partners

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